At APJ True Life, we strive to provide the highest quality service and satisfaction to our customers. However, we understand that there may be situations where a refund is necessary. This Refund Policy outlines our guidelines for refunds and returns.

1. Consultation and Treatment Services

   • Consultation fees and charges for treatment services rendered by our healthcare professionals are non-refundable.
   • If you are dissatisfied with the quality of service provided, please contact us immediately to address your concerns and explore possible solutions.

2. Products

   • We offer a range of products related to Ayurvedic healthcare and wellness.
   • Refunds for products purchased through our website are available within 30 days of purchase if the product is unopened, unused, and in its original packaging.
   • To request a refund for a product, please contact us with your order details. We may require proof of purchase to process your refund.
   • Shipping and handling charges are non-refundable, and customers are responsible for return shipping costs unless the product is defective or damaged upon arrival.

3. Refund Process

   • Once your refund request is received and approved, we will initiate a refund to the original method of payment.
   • Refunds may take several business days to process, depending on your payment provider's policies.

4. Exceptions

   • Certain products or services may be exempt from refunds or subject to additional terms and conditions, as indicated at the time of purchase.
   • Refunds will not be provided for services or products that have been used, opened, or altered after purchase, unless they are defective or damaged.

5. Contact Us

   • If you have any questions about our Refund Policy or need assistance with a refund request, please contact us:
     • By email: info@true-life.co.in
     • By visiting this page on our website: https://www.true-life.co.in/Locate_Us/

6. Changes to Refund Policy

   • We reserve the right to modify or update this Refund Policy at any time, without prior notice. Any changes will be effective immediately upon posting on our website.

By using our services or purchasing our products, you agree to abide by the terms outlined in this Refund Policy. If you do not agree with these terms, please refrain from using our services or purchasing our products.